Thom, NorbertNorbertThomEtienne, MichèleMichèleEtienneZollondz, Hans-Dieter2024-10-252024-10-252001https://boris-portal.unibe.ch/handle/20.500.12422/153648de300 - Social sciences, sociology & anthropology::330 - Economics600 - Technology::650 - Management & public relationsBusiness Reengineering (BR)book_section