Gewald, HeikoHeikoGewaldDibbern, JensJensDibbern0000-0003-0980-23952024-10-142024-10-142009https://boris-portal.unibe.ch/handle/20.500.12422/106526enRisks and benefits of business process outsourcing. A study of transaction services in the German banking industryarticle10.7892/boris.3310800026664350000610.1016/j.im.2009.03.002