Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels
Publisher DOI
Abstract
Temporal data are a core element of a reservation. In this paper we formulate 10 requirements and 14 sub-requirements for handling temporal data in online hotel reservation systems (OHRS) from a usability viewpoint. We test the fulfillment of these requirements for city and resort hotels in Austria and Switzerland. Some of the requirements are widely met; however, many requirements are fulfilled only by a surprisingly small number of hotels. In particular, numerous systems offer options for selecting data which lead to error messages in the next step. A few screenshots illustrate flaws of the systems. We also draw conclusions on the state of applying software engineering principles in the development of Web pages.
Date Issued
2013
Publication Type
Conference Item
Subject(s)
Subjects
Usability
•
Requirements Engineering
•
Reservation Systems
•
Travel
•
B2C Systems
•
Temporal Data
•
Tests
Language(s)
en
Editor(s)
Aaron, Marcus |
Additional Credits
Publisher
Springer
ISSN
0302-9743
ISBN
978-3-642-39252-8
Access(Rights)
restricted